I've had an incredible and perhaps somewhat unlikely career. After earning a degree in Police Science, I spent 10 years in the hospitality industry where I worked for four Holiday Inn hotels in three U.S. states as well as the Disneyland Hotel in Anaheim, where I held four management roles. I learned some significant lessons on how to anticipate guests' needs, meet them, and most often exceed them. And, I had an absolute blast working at the Happiest Place On Earth!
My path then took an unlikely turn when I went to work at the tech help desk of a company that developed and sold hotel computer systems in Santa Ana. The technical and creative parts of my brain were so stimulated that I went back to college and earned a degree in Computer Science. What followed was a 30 year career in I.T. where I worked for three companies, ending with 17 years at St. Norbert College in De Pere, from which I retired in 2021.
The common thread throughout my career was my ability to excel at customer service. I applied concepts such as design thinking, journey maps, and personas; I not only lived these methods but I taught them to my team, giving us as a group an expert-level knowledge in how to serve people, no matter the product or industry.
Now in my retirement years, I'm driving for a health and rehab center. I bring patients to appointments and I also pick up patients who are discharging from the hospital and coming to our facility for further treatment. I love serving my neighbors and having this unique opportunity to interact with these fascinating people.
I'm always looking to combine my faith and my technology service skills in a way that allows me to serve customers and make them successful.
According to one source, these are the homes of my ancestors:
40% northwestern Europe (Belgium, England)
2% European Jewish
1% Indigenous American (North America)
These are most of my web sites.